Elevate customer service to new heights with an open-source Software as a Service (SaaS) help desk.
Revamp your SaaS help desk experience with EnigmaERP. Everything you need for refined customer support is consolidated in one place, including ticket management across multiple channels, process automation, SLA tracking, reporting, and more.
Companies worldwide rely on our trusted services.
Level Up With Real-Time Insights
EnigmaERP comes equipped with configurable dashboards to streamline service issues. Gain real-time insights that assist in identifying bottlenecks and implementing best practices swiftly in your SaaS help desk.
Omnichannel Interactions
Ensure you never miss support calls from your customers with EnigmaERP. Seamlessly convert all interactions into data, eliminating the need for your support team to juggle between apps. Utilize Call Popup to receive live notifications of incoming calls directly on your desktop. Additionally, convert emails in your inbox into tickets effortlessly with this open-source SaaS help desk software.
Automate Ticket Assignments
Minimize the burden of manual work by implementing assignment rules, such as round-robin or load balancing, in EnigmaERP. Automatically assign tickets among the team, freeing up more time to respond to customers. This empowers your SaaS help desk to meet commitments on time and ensures efficient customer support.
Team Excellence
Efficiently collaborate on support tickets with EnigmaERP by utilizing multiple assignments or mentions. Leverage the out-of-the-box reports to monitor the performance of your support team and analyze ticket traffic, including open and closed tickets. Enhance the overall efficiency and effectiveness of your SaaS help desk operations.
Service Level Agreement
Enhance customer experience personalization in your SaaS help desk with EnigmaERP by implementing Service Level Agreements (SLAs). Tailor SLAs to align with your support policy, response and resolution times, and other customer expectations. Efficiently track fulfillment or failures to continually improve your support process and meet or exceed customer expectations.
Customer Portal
Elevate customer interaction with EnigmaERP’s Issue Portal. Invite clients as users for full transparency—tracking issues, sales orders, shipments, and resolution details seamlessly.
Knowledge Base
Minimize ticket load by crafting concise help articles and FAQs, enabling your service team to focus on complex issues requiring their attention. This not only enhances your knowledge base but also empowers customers to find solutions without waiting for an agent.
Scheduling Maintenance Visits
With the Maintenance Schedule feature, you can ensure you never miss service maintenance visits. Log the employee and work done in each visit and capture customer feedback—all with a single click.
Instant Customizations
Develop your personalized Software as a Service (SaaS) help desk software. Tailor your essential data by incorporating custom fields into your forms. Customize form behavior by automatically fetching values, hiding fields based on user roles, and creating custom print formats—all without the need for a single line of code.
Multilingual Software as a Service (SaaS) Help Desk Solution
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EnigmaERP stands out as the world's premier 100% open-source ERP solution.
Open-source software tailored for contemporary businesses.
Accounting
Obtain a real-time overview of your cash flow with a comprehensive accounting module that addresses every facet of bookkeeping.
HR & Payroll
Effectively oversee the entire employee life cycle, encompassing onboarding, payroll, attendance, expense claims, asset management, and separation.
Manufacturing
Efficiently handle and oversee multilevel bill of materials, production planning, job cards, and inventory management.
Sales & Purchase
Enhance productivity and reduce costs by efficiently managing your sales and purchase cycles, from purchase to sales orders.
CRM
Secure and retain more customers by optimizing your sales process. Track leads, manage opportunities, and send quotes on the go to streamline your sales efforts.
Projects
Ensure the timely, budget-friendly, and profitable delivery of both internal and external projects. Keep track of tasks, timesheets, and project-related issues.
Helpdesk
Enhance service delivery with an intuitive issue tracker and seamlessly integrated knowledge base for a better customer service experience.
Asset Management
Effectively maintain and manage details of assets, including their movement, value adjustment, and depreciation.
Website
EnigmaERP comes with a fully-featured content management system, including blogs, web pages, and forms.
Connect seamlessly with your preferred applications.
EnigmaERP offers a range of built-in integrations to expedite the launch of your business.
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