Every team member follows the same playbook
Define departmental quality goals and standardised procedures in EnigmaERP. New team members onboard faster when the process is documented, accessible, and enforced.
- Quality objectives with measurable targets per department
- SOP documentation with version control and review dates
- Procedure assignment to job roles and processes
- Compliance tracking: who has acknowledged each procedure
Catch quality failures before they reach the customer
Inspect materials on receipt or before delivery. Log failures immediately and trigger corrective actions — before a defect becomes a customer complaint.
- Inspection checklists triggered on purchase receipt or delivery
- Pass/fail criteria with acceptable quality level thresholds
- Non-conformance report with photos, root cause, and disposition
- Rejected materials placed in quarantine warehouse automatically
Reviews that actually lead to action
Schedule quality reviews, track attendance, capture minutes, and assign follow-up tasks — all within EnigmaERP so nothing discussed is ever forgotten.
- Meeting scheduling with agenda and pre-read documents
- Attendance tracking per meeting
- Minutes capture with action item assignments
- Action item status tracked until closure
Feedback that feeds improvement
Collect structured feedback on products and services. Link every piece of feedback to a quality improvement action so your team closes the loop.
- Structured feedback forms by product, service, or delivery type
- Feedback linked to sales order or delivery record
- Satisfaction scoring with trend analysis over time
- Feedback-to-CAPA linkage for systematic improvement
From root cause to resolution — documented
Document root causes, assign accountability, and track resolution of every quality failure. Preventive actions reduce recurrence systematically.
- Root cause analysis with fishbone and 5-Why support
- Corrective action assignment with target completion date
- Effectiveness review: did the action actually fix the problem?
- CAPA register for ISO audit readiness at any time
